Flowdesk
AI Support Agent for a SaaS Helpdesk
Software Development
- Client
- Flowdesk
- Industry
- SaaS & Tech
- Year
- 2025
- Live
- Case study
The project
An LLM-powered support agent trained on Flowdesk's docs and ticket history that now resolves 63% of tickets before a human sees them.
Outcomes
- 63% of tickets auto-resolved with a 4.6/5 helpfulness rating
- First-response time cut from 4 hours to instant
- Support team refocused on revenue-critical accounts
Scope of work
- Discovery & ticket audit
- Agent design & guardrails
- Docs/knowledge training pipeline
- Help center integration
- Analytics dashboard
There's a case study for this
The full challenge-approach-results breakdown, with the numbers.
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